Welcome to Co-Craft, a brand manufacturing and product development company operated by Joud Food, based in Egypt. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains what information we collect when you visit co-crafteg.com, how we use it, and what rights you have in relation to it. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

We collect personal information you provide to us directly, and information collected automatically when you use our website.

We collect data through the following means:

• Contact forms: When you submit a project inquiry through our "Start Your Project" form on the website.
• Chat widget: When you interact with our live chat support powered by Joinchat / WhatsApp.
• Email communications: When you reach out to us directly via email.
• Analytics tools: Automatically via cookies and tracking technologies (e.g., Google Analytics) as you browse the site.
• Portfolio downloads: When you download our product portfolio PDF.
• Social media: When you interact with us on our social media profiles linked from our website.

Co-Craft uses the information we collect for legitimate business purposes, including:

• To respond to your project inquiries and provide our manufacturing and product development services.
• To communicate updates, product news, and relevant articles or announcements.
• To analyse website traffic and improve user experience and content.
• To ensure the technical functionality and security of our website.
• To comply with applicable legal obligations under Egyptian law and international regulations.
• To follow up on submitted requests and maintain our business relationship with you.

We do not sell, trade, or rent your personal information. We may share data only in the following limited circumstances:

• Service providers: Trusted third-party tools (e.g., hosting, email, analytics) that help us operate our website, under strict confidentiality agreements.
• Legal requirements: If required by Egyptian law, court order, or government authority.
• Business transfers: In the event of a merger or acquisition, your data may be transferred under the same privacy protections.
• Your consent: In any other circumstances, only with your explicit prior consent.

Our website uses cookies — small text files stored on your device — to enhance your browsing experience.

You can control cookies through your browser settings. Disabling cookies may affect some functionality. For more, visit allaboutcookies.org.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

• Contact form submissions are retained for up to 3 years for follow-up and business records.
• Analytics data is retained as per the default settings of the analytics provider (typically up to 26 months).
• Email correspondence is retained for the duration of the business relationship and up to 5 years thereafter.

When data is no longer needed, it is securely deleted or anonymised.

You have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your data, subject to legal obligations.
• Right to object: Object to the processing of your data for marketing purposes.
• Right to restriction: Request that we limit how we use your data.
• Right to data portability: Request your data in a structured, machine-readable format.
• Right to withdraw consent: Withdraw any consent previously given at any time.

To exercise any of these rights, please contact our legal team. We will respond within 30 days of receiving your verified request.

Co-Craft implements appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

• SSL/HTTPS encryption across the entire website.
• Secure hosting infrastructure with regular security updates.
• Restricted access to personal data on a need-to-know basis.
• Regular review of data processing and storage practices.

Our website may contain links to third-party websites, social media platforms, or external resources. Co-Craft is not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any site you visit.

Third-party services currently integrated include WhatsApp (via Joinchat) and Google Analytics. Their use of your data is governed by their own privacy policies.

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data without parental consent, please contact us immediately and we will take steps to remove that information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be indicated by a revised "Last Updated" date at the top of this page.

Your continued use of co-crafteg.com after any changes constitutes your acceptance of the revised policy.